Operations Supervisor - Mississauga, Canada - Airport Terminal Services Canadian Company

Airport Terminal Services Canadian Company

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY:
Overseeing aircraft ground-handling services station operations including but not limited to wide
- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

Reports directly to the Account Manager
Understand contract requirements and customer expectations.
Responsible for proving work schedules to Ops team
Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through the disciplined following of work schedules in line with established company standards.
Know company policies and interpret manuals in order to relate the interpretations to subordinates.
Monitor and/or conduct all training requirements
Provide employee counseling as needed.
Be responsible for ensuring compliance with established company safety policies and procedures, including ramp safety, FAA and Transport Canada requirements, and airline customer service required audits.
Maintain a working relationship with customers and provide prompt responses to service requests.
Actively search for and report to station management future business opportunities.

MINIMUM REQUIREMENTS:

Must be at least 18 years of age.
Must possess a valid driver's license and Motor Vehicle Report/ MVR.
Must possess at least a Bachelors Degree or equivalent work experience.

PHYSICAL REQUIREMENTS:

Must be able to lift up to 70 pounds in confined spaces.
Must be able to stand, lift, bend, push, and pull for extended periods of time.
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.

BACKGROUND QUALIFICATIONS:

One to three years of progressive leadership experience including customer service, ground handling of commercial aircraft.
Knowledge of applicable FAA and transport Canada regulations
Oneyear minimum experience handling narrowbody aircraft.
Familiar with airline passenger computer programs.
Familiar with GSE maintenance procedures.
Computer skills required.

LOCATION/SPECIFIC WORKING HOURS:

Must be able to work extended hours on short notice during nonroutine operations.
Some travel required
Must be flexible to work various shifts, weekends, or irregular shifts

M/F Disabled and Vet Equal Opportunity Employer