Dispatcher - Edmonton, Canada - Seaboard Transport Group

Seaboard Transport Group

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join the Seaboard Team Today

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office.

Join us today as we are currently hiring a
Dispatcher based in
Edmonton, AB.

Primary Duties and Responsibilities:

Maintain driver schedules and communicate any variances to management.
Receive, verify, and log customer orders and dips in TMW system.
Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information)
Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
Confirm that loads have been delivered ensuring the TMW System updated all delays or changes are to be escalated to operations management.
Report/record all safety and service incidents to Management.
While on shift carry the designated phone and provide coverage for afterhours phone calls.
Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
Ensure that the assigned loads are confirmed with each of your drivers prior to end of day.
Monitor driver vacation time, personal time and reset times; escalate concerns where applicable.
Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW.
Assist Operations team member(s) as required.
Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet.
Work as a team and assist coworkers on other dispatch boards to ensure success for the entire division.

Qualifications and Experience:

Postsecondary education in a related field or equivalent work experience
Previous experience and knowledge of ELD system an asset
2+ years' experience in the transportation industry would be considered an asset.
Previous experience in a dispatch position is preferred.
Experience with TMW is an asset.
Strong communication, organizational, and analytical skills.
Proficient with Microsoft Office suite
Ability to multitask with a high level of attention to detail and accuracy
Proven ability to deal productively and professionally with internal and external customers.
Ability to multitask and prioritize in a fastpaced environment.
Ability to work in a team environment.