Key Account Service Leader - Cambridge, Canada - ATS Automation Tooling Systems

ATS Automation Tooling Systems

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Key Account Service Leader

Department:
Global Service

Reports to:
Global Director, Sales

Location:
Hybrid, Canada or USA

Travel: 0%-20%, Domestic and/or International

The Key Account Service Leader will execute all activities in alignment with the Global After-Sales and Service strategy and towards goals.

SPECIFIC RESPONSIBILITIES:

To coordinate the various global after sales & service resources in successfully executing the strategic

- focus of deepening and sustaining our returns within the defined key account.

Develop the overall Life Cycle Support strategy with the customer for all their assets.
Lead proactive aftermarket interventions to ensure continuous performance improvements.
Drive new after sales opportunities at designated account, including vetting all proposals and solutions.
Accountable for the execution of all aftermarket services via our regional services teams around the world.
Acting as an aftersales escalation point of contact for the account's corporate leadership.

- cycle support strategy and our standard service products.

Develop and maintain a dashboard of our customer's asset base and their Overall Equipment Effectiveness (OEE) performance. Leverage that intelligence to support the customer's goals through our ATS standard service products.
Schedule biweekly or monthly program reviews with the customer's sites to review performance, open issues and update on agreed upon actions.
Monitor and help coordinate global internal ATS support for the field teams when onsite.
Drives resolution to outstanding issues from SAT or program reviews
Work with the division and regional service teams to facilitate a successful onsite execution to achieve ontime, on

- budget and to OEE improvement goals.

Helps ensure the closure of outstanding after sales and service financial transactions.
Provides governance on the use of the CRM to manage their accounts opportunities, support resolutions and record interactions.
Effectively articulate the value proposition of ATS Services to colleagues and customers.
Listen to and document customer feedback for distribution to the internal stakeholders.
Evaluate industry and market trends to help develop relevant after sales and service solutions.
Develop and maintain productive relationships with ATS stakeholders around the world. The KASL should become the goto person for the services aspects of their account and spend significant time on the customer site.

Additional Information:

QUALIFICATIONS:

Education:

A postsecondary diploma, degree, or certificate of qualification specializing in a technical field.

Experience:

Minimum 10 years of experience in project management and service relationship management in an automated manufacturing environment.
Selfdriven, proactive, resourceful, tenacious, and able to influence without authority.
Able to read technical blueprints and a BOM, understand the process for assembling a system and understands automated machine controls (languages, programming, HMI's, and other Interfaces)
Fluent in English, written and oral.
Experienced in the use of a CRM and understands its importance.
Possesses excellent time management skills and is able to coordinate multiple projects
Proficient with Microsoft software tools such as Word, Excel etc.