Ft General Manager - Vancouver, Canada - Tory Burch

Tory Burch

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

JOB SUMMARY
As a Tory Burch General Manager you are the ultimate ambassador of our brand.

You're accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives.

This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

RESPONSIBILITIES
Drive the Business & Deliver Results

Achieve financial targets through a strategic approach focused on developing, monitoring and the improvement of measureable statistics that drive the business.
Oversee the development of clientele through leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a client business through your sales staff.
Development of business driving initiatives that build a repeat business or that attracts a new customer.
Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.
Ensure disciplined management of store expenses such as payroll/wages, supplies, associate wardrobe, etc.
Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement.
Be proactive in communicating about product buying & allocation according to your customer demographic & business potential.
Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned.

Leadership & People Management

Lead by example and model behavior that reflects the company's core values.
Translate the company's overarching vision & strategy in a way that resonates with your team & maximizes your business.
Set clear goals & expectations and hold people accountable to a high standard of excellence.
Manage overall team performance & growth:
Recognize contribution of others and celebrate success.
Manage and monitor team morale & talent retention.
Provide clear feedback and regular coaching.
Foster team's ongoing growth & development through both training & onthejob learning.
Manage performance, handle issues & resolve conflict in a calm, objective & factbased manner.
Leverage the DOR program to develop skillset and competencies in leadership team.
Utilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.
Empower your team to take initiative, drive results and self develop
Inspire your team to achieve their goals
Build a worldclass talent pool.
Highquality recruitment & selection, both for open roles & proactively for the future.
Ensure that your team is diverse & reflective of your customer demographic.
Enable successful onboarding of new staff.
Develop strong a succession plan to ensure staff is provided a clear career path.
Create & execute a strategy for effective store communications (teambased as well as oneonone) to ensure that your staff is involved & updated.
Display a strong commitment to selfdevelopment and growth.

Create the Customer Experience

Lead by example & create an environment and a team that consistently delivers transformational customer experiences.
Create, model and manage a highly productive selling environment by providing consistent training & coaching.
Take ownership for the transformational experience in your boutique customize it for your customer demographic & enable your team to develop & maintain productive customer relationships.
Ensure visual merchandising and maintenance standards are met at all times.

Represent the Brand

Emulate, teach and coach the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.
Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business.
Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.
Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness.

Operational Excellence

Understand the importance of & ensure the efficient running of all store operations.
Consistently adhere to all operational procedures and guidelines.
Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline).
Protect our assets by adhering to all loss prevention and operational policies & procedures.
Manage all inventory movement by ensuring the accurate & timely processing of markdowns, transfers, R