Security and Investigations Lead - Halifax, Canada - Eastlink

Eastlink

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Designated office:

Young Tower
6080 Young Street
Halifax, NS
B3K 5L2

This position is:

Hybrid, at least 3 days per week in office.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia.

We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most.

Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

Our department is responsible for both Internal Audit and Security activities

Internal Audit:
The performance and facilitation of audits and reporting on findings and recommendations to inform senior management and improve the company's operations and compliance posture and reduce risk

Security:
Provide assistance/information to third parties where legally obligated through regulations and court documents and mandated under licensing agreements. Perform investigations into claims to reach timely resolutions.

Responsibilities:

Prime accountability for managing the company's damage/claims process involving third parties to ensure timely resolution
Works with other Eastlink departments to investigate the claim, ensure relevant information is gathered, recommend, and get approval for resolutions
Applies critical thinking to assess the circumstances for each situation as it can have unique/different circumstances than similar cases
Ensures timely communications to third parties for resolutions
Manages information requests from third parties, ensuring Eastlink has a legal obligation to provide information
Stays up to date on company systems to determine best sources for sourcing information, work with other business units to gather the information
Reviews work performed by others to facilitate requests
Ensures that information is provided to third parties according to documented timelines
Actions identified security requests from third parties, including after hours if required (rare), engaging other Eastlink departments where required to facilitate requests (equipment requests, testing, etc.)
Prepares and submits affidavits when required
Contributes to process documentation for systems and processes for fulfilling information requests
Administers the system used for tracking and maintaining third party requests
Develops and manages statistical reports on activities and volumes
Identify improvements to processes in all identified security areas and implement changes
Performs other duties as required such as, but not limited to, account reviews, participating in corporate projects and working groups, documenting requirements for tools and performing validation/testing where required

Requirements:

A condition of work is the ability to obtain and maintain top secret security clearance
At least 2 years of relevant experience
Post secondary education in a related field
Microsoft office expertise, skilled in Excel functionality
Ability to thrive in a fast paced, demanding environment and has the willingness to dig deep into details yet remain focused on meeting defined objectives
Experience performing investigations including assessing claims information regarding property damage/performing investigations and providing recommendations for resolutions that consider both the company and customer experience
Experience working with various levels of staff and management
Ability to multitask, plan, execute and deliver on projects in a timely manner
Demonstrated strong communications skills
Ability to build and leverage relationships throughout the business
Must be organized with a high attention to detail and understand the importance of accuracy in work
Ability to follow established policies & procedures
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Proven expertise working with confidential information; work with law enforcement and other government agencies considered an asset
Adaptable to changing environments, systems, processes
Experience with ticketing systems is considered an asset
Understanding of telecommunications services considered an asset
Previous experience creating and maintaining process documentation considered an asset

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers.

We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience.

Our philosophy of developing and training our team "on the ground" not only helps to crea