Customer Experience Co-op - Toronto, Canada - Relay Financial

Relay Financial

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform.

We're building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience.

Ultimately, we help SMBs be 'on the money'.

We're looking for a

Customer Experience Co-op to join one of our largest teams at Relay. Our Customer Experience team is composed of dedicated and knowledgeable individuals who thrive on making our customers and their businesses successful.

In this role, you will have the opportunity to communicate directly with our customers through online queries and calls and flex your writing skills by creating helpful resources for customers.

You're a creative problem solver with deep empathy for helping shape the future of small businesses. You will act as the face of Relay to our customers; this is some of our most important work. If you are solution-oriented, enjoy being resourceful, and have deep empathy for customers (and like to work with a fun team); come join us

What You'll Be Doing:

Deliver worldclass customer support by answering incoming inquiries quickly, honestly, and helpfully
Help business owners successfully switch their banking to Relay
Develop a comprehensive knowledge base that empowers customers to troubleshoot issues and easily find answers to questions
Prioritize tasks and customer needs while working independently and autonomously
Document learnings from customer interactions to deliver meaningful insights
Work closely with Operations, Marketing, Product, and Engineering on customer pilots, new feature launches, and more

Who You Are:

You have 1+ years of experience working in customer support, success, or a customerfacing role
You have strong written and verbal communication skills, with the desire to grow and develop this further
You are a team player; inspiring candor and trust while working crossfunctionally across our teams at Relay
You have deep empathy for customers and the willingness to problem solve, be resourceful, and deliver excellent customer service
You have finetuned prioritization skills to maximize your impact
You have the ability to rise to a challenge; you can handle change and uncertainty, at times

Reports to:
Team Lead

Duration:
May 1st - August 25th

Compensation:
$18/hour

Employment Type:
Full-time Co-op

Work Location:
Tuesdays/Thursdays in the office at 60 Adelaide St E, Toronto, Ontario, Monday/Wednesday/Friday remote

What's Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.

We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.