Operations Lead - Greater Toronto Area, Canada - Myodetox

Myodetox

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Operations Lead (OL) is responsible for operational excellence and service at each Myodetox clinic.

The OL oversees a team of Front Desk Associates to ensure exceptional hospitality and service through airtight operations and support of clinicians, clients, and other clinic/regional leaders.

An OL is expected to work a minimum of 3 shifts/week at their clinic, leveraging other weekdays for overlap shifts (schedule permitting).

A successful OL will work closely with their Clinic Director (CD) to ensure clinic operations run smoothly and FDAs are able to effectively collaborate with clinicians.

The responsibilities and duties of this position described here are representative of those that this individual is expected to perform.

This is not a comprehensive list and other duties may be assigned.

Who We Are:

Myodetox was started in a clinic with a team of Physiotherapists, Registered Massage Therapists and Chiropractors on a mission to change the way people take care of their bodies.

We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.

Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies.

Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.

Myodetox has 15 locations (and counting) across Canada and the US and is leading today's conversation on why taking care of your body is essential to your daily life.

What You'll Do:

Ensure basic business operations are executed with precision each day including: shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc
Uphold Myodetox clinic standards and guide FDAs to deliver service and hospitality up to Myodetox standards
Manage clinic revenue by ensuring Accounts Receivables are constantly cleared including reconciliation of direct deposits, balancing of cash sheets, and depositing of cheques, etc
Oversee all inventory (retail and supplies) by weekly orders, tracking, and overseeing supply budgeting
Liaise with CD and ROM when there is a need for repair, refurbishment or renovation in the clinic
Participate in the recruiting, hiring and training process for new FDAs in collaboration with RC, ROM and CD. Manage FDA schedule including approving timesheets, vacation/timeoff requests, and ensuring adequate coverage
Serve as a leader, mentor and coach to FDAs to ensure they feel supported in task completion, outstanding questions and growth and development
Manage clinic Google My Business page (and other externalfacing pages) with clinic hours, holiday closures, promotions, etc
Complete team onboarding & offboarding tasks (FDAs + Clinicians) as assigned by the People + Talent team
Engage as a key partner to the Clinic Director to ensure business targets are being met and supporting in execution of initiatives in sight thereof
Support Clinicians in their daytoday needs to drive business operations and client experience
Share insights from clinic operations, FDA and client feedback and other relevant dynamics with CD

Who We're Looking For:

You have 3+ years of experience working in customer service, hospitality, and/or administrative roles in the health & wellness, fitness or medical fields
You have experience and are passionate about managing and leading others
You are deeply passionate about helping your team grow and develop
You thrive on giving and receiving feedback and adjust the client and team's experience accordingly
You care deeply about ensuring positive client interactions and experiences
You are proud of the team and workspace you're a part of, exemplified through a well maintained clinic and environment
You pay attention to every detail small or big. After all, how much we care is the fuel for our passion
You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
You thrive in a fast paced environment
You are innately curious, always seeking to solve problems, answer questions and better your work product
You show up as your authentic self day in and day out, making your voice heard
You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myodetox Benefits + Perks:

100% Employer-Paid Extended Health Benefits for all fulltime employees (must work a minimum of 30+ hours/week to qualify)
Group RRSP with Profit-Sharing Employer Match
Discounted Pet Insurance through SPOT
Complimentary paid staff treatment sessions
Bonus payout for referral of new team members
Subsidized mental health support through Inkblot platform

Core Values and Principles:

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

-
_Care Deeply (Passion)_:

- **_Pr