Operations Officer Ii - Mississauga, Canada - TD Bank
Description
TD Description
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Department Overview
- Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
- Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.
Customer:
- Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/colleagues/customers
Shareholder:
- Complete assigned workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non
- risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
- Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct
Employee/Team:
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and uptodate about all relevant or useful information related to daytoday activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for function and the bank, both internally and/or externally
Breadth & Depth
- Transactions and activities require process knowledge for own area of expertise and could include ad hoc nonroutine requests across multiple jurisdictions
- Transactions are characterized by low to moderate risk/financial impact
- Low to moderate decisionmaking authority within defined parameters
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
- Typically interacts with internal partners and external customers (as needed)
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
- Generally reports to a Team Manager
Job Requirements
- Undergraduate degree/ college diploma preferred and/or
- 1+ year relevant experience
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
- Banking Operations
Job Category - Primary
- Operations & Underwriting
Job Category(s)
- Operations & Underwriting
Hours
- 37.5
Business Line
- TD Canada Trust
Time Type
- Full Time
Employment Type
- Regular
Country
- Canada
Province/State (Primary)
- Ontario
City (Primary)
- Mississauga
Work Location
- 4880 Tahoe Boulevard
Job Expires
- 05Mar2023
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