Customer Service Agent - Montréal, Canada - Groupe Énergie BDL Inc
Description
Summary:
Responsibilities:
- Answer incoming calls from customers regarding technical service or delivery needs.
- Take advantage of each incoming call to analyze needs and propose appropriate solutions to customer satisfaction.
- Be attuned to client's needs and resolve issues
- Offer customized solutions to client requests
- Collaborate in maintaining and meeting the performance indicators (KPI) set by Groupe Énergie BDL.
Profile:
- Excellent communicator
- Bilingual French and English
- Analytical and problemsolving skills
- Ability to manage priorities independently
- Computer literate (Microsoft Windows & Office computer knowledge)
- Autonomous, resourceful and a good team player.
- Ability to work under pressure
- Negotiating skills
We offer a competitive salary, and a benefit plan is available. We foster an environment of flexibility, mutual understanding, fair and reasonable expectations, empowerment and growth.**
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program
- Work from home
Schedule:
- Day shift
Work Location:
In person
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