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Customer Service Agent - Rimouski, Canada - TELUS

TELUS

Verified Company

Rimouski, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Rimouski, Quebec, CA Mont-Joli, Quebec, CA Matane, Quebec, CA Amqui, Quebec, CA- Req ID: Jobs by Category: Contact Centre- Job Function: Customer Service- Status: Part Time- Schedule: Temporary
Description:

If you're passionate about helping others and you're interested in customer service, we've got a place for you on our dynamic team.

We're looking for people like you for our customer service role as a
Call Answer Agent (French and Functional English).

Job Summary

Call Answer Agents are responsible for answering calls from across Canada and offering our clients a variety of services like directory assistance, assisting with long distance calls, relay service for deaf and hard-of-hearing customers and more.

This diverse and stimulating work can be done from our office in Rimouski or from the comfort of your home (remote work available within a radius of 150 km of Rimouski or Sainte-Marie).

What YOU receive upon hiring

Paid training (at regular salary)
Paid vacation
Employee discounts (mobile and residential services)
Employee share purchase plan
Opportunities for learning and continuous development
Frequent and positive coaching and support
Recognition program based on performance and improvement

Qualifications:

Required Skills & Abilities

Functional English, spoken and written
Strong interest in customer service
An high aptitude for data entry and typing
Ability to handle efficiently positive and negative interactions with clients in a professional manner
Open to coaching and determined to offer a high level of customer service meeting TELUS' standards

Scheduling