Representative I-customer Service - Woodbridge, Canada - Westlake Royal Building Products

Westlake Royal Building Products

Verified Company

Woodbridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY

Supporting all of Royal Exterior brands, the Customer Care Representative will be the first point of contact for end -user inquiries, and after sale issues (including warranty claims, 'level 1' technical inquiries, marketing initiative support, and other general consumer queries).

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:_
Answer level 1 technical inquiries (e.g. installation related, manufacturing specs, product maintenance, troubleshooting, etc.) from internal and external customers, and escalate to level 2 where appropriate
Review and analyze customer warranty repair requests/claims to ensure compliance to warranty guidelines
Liaise with the various plant's QC departments as well as other internal stakeholders, and assist in negotiations with customers to resolve warranty claims
Log and update customer service requests in database
Update and maintain a variety of reports for management and department's use
Ensure all SOX compliance processes are followed and necessary documents are verified and kept on file as needed
Perform other related duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Completion of a university degree or college diploma or equivalent work experience.
Minimum 2 years' experience in Customer Service, preferably in a manufacturing or servicing environment.
Customer Service focused with excellent communication, negotiation and problem solving skills.
Bilingualism (English & French) is preferred but not mandatory
Demonstrates an ability to thrive in a fast paced environment.
Managing multiple priorities, effective judgment and time management.
Team player, strong interpersonal skills.
Accuracy and attention to detail is a must.
Excellent communication skills in English (written and spoken) to produce a variety of business documents.