Customer Care Representative - Regina, Canada - Smart Start Canada ULC

Smart Start Canada ULC
Smart Start Canada ULC
Verified Company
Regina, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Care Representative

Requisition ID: 1114

Must be bilingual in English and French

Work From Home

Summary


Our Customer Care Agents are responsible for handling the Care Centers inbound calls and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously.


Responsibilities

  • Answer incoming calls and respond appropriately.
  • Provide product, pricing, and programrelated information to callers and clients.
  • Identify, research, and resolve clients' complaints using applicable resources appropriately.
  • Partner internally and externally with a positive and collaborative attitude and professional communication.
  • Identify and escalate issues appropriately.
  • Route calls to appropriate resources.
  • Conduct follow up client calls when necessary.
  • Complete call logs and reports, when necessary.
  • Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
  • Analyze, consolidate, validate, enter, and track data.
  • Organize and maintain records and filing systems.
  • Gather data from multiple technology systems.
  • Handle documents utilizing various office equipment.
  • Adhere to company policies, procedures, and expectations of confidentiality.
  • Provide general Care Center support as needed.
  • Perform other duties as assigned.

Minimum requirements:


  • High school diploma or equivalent
  • 6+ months relevant experience
  • Computer skills including Microsoft Office suite: Word, Excel, and Power Point
  • Professional verbal, nonverbal, and written communication skills
  • Strong attention to detail and sense of urgency for successful multitasking
  • Courteous yet courageous interpersonal skills
  • Adaptability and resourceful thinking for potentially challenging or high stress situations
  • Self and audience awareness
  • Must be able to pass a criminal background check
  • Exemplary attendance and punctuality

Job Types:
Full-time, Permanent


Salary:
From $17.50 per hour


Schedule:

  • 8 hour shift

COVID-19 considerations:
COVID-19 safety protocols in place.

Work Location:
Hybrid remote in Regina, SK
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