Call Center Advisor - Montréal, Canada - Laurentian Bank

Laurentian Bank

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Seeing beyond numbers

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

When you wake up in the morning, you'll be excited to start the day because you and team are empowered to make a difference for a client.

This position is ideal for anyone looking to start their career in the banking industry

LI-MLP

LI-Remote

Responsibilities:

You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch.

You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health.

As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Working hours: 37.5 / week teleworking. You should be available Monday to Friday between

Starting date :
July 24, 2023

Qualifications:

o Six months to one year of customer service and sales experience

o Experience in a call center, an asset

oAny other combination of training and experience deemed relevant

oTalented in communication and interpersonal skills

oFluency in French and English (oral and written)

oKnowledge of another language an asset

oGood knowledge of MS Office (Word, Excel, Outlook)

oAbility to work simultaneously with multiple software and IT tools while communicating effectively with the client

o Team spirit, sense of organization, courtesy, empathy and excellent customer service

What the Laurentian Bank offers:
oHourly rate starting at $21.22 with eligibility for a bonus

o Currently 100% teleworking

oSocial benefits (health, dental and life insurance, retirement plan, vacations and floating holidays, free teleconsultation appointments)

oOpportunity to join a program of share purchases

o Preferential rates on our banking services (reduction on the rate of your mortgage loan, reduction on the rate in effect for your Laurentian Bank Visa card, your banking transactions at reduced prices... and more)

Additional Information:

Equity, Diversity & Inclusion

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.