Gcp Production Support Analyst - Montréal, Canada - Definity Financial Corporation

Definity Financial Corporation

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6827

Category :
Technology Solutions

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Montreal, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

Investigate and assess the magnitude and implications of system related production issues quickly and effectively, and resolve and present the best approach to resolution
Resolve issues associated with the Data platform (GCP) from data ingestion, curation, storage and consumption by determining the best approach and providing recommendations to management
Work to ensure existing production issues/problems are minimized or eliminated through creative problem solving and a solid concept of products, technology, and people
Ensure service levels are met in providing assistance, including accepting ownership of the incident from identification to closure or reassigning code defects to appropriate team for handling
Monitor services and perform trend analysis to take proactive steps to action unnecessary customer impacts and escalate as appropriate
You'll take ownership for reviewing complex errors, consulting, and delegating work to the operations team for handling or in extreme situations, direct handling
Responsibilities will require being "on call" and may require evening and weekend work in response to the needs of the systems being assisted.

What do you bring to the role?

Minimum 3 years of experience in production assisting environments; including testing multiple systems and processes
Experience in supporting Data solutions on Cloud platforms (GCP) using BigQuery, DataBricks and other Cloud technologies
Experience using job scheduling systems like Control-M, Airflow, Composer
Service Now ITSM modules (incident, problem, and change).
Indepth comprehension of IT Service Management, technical assistance, and troubleshooting, in an Enterprise scale environment
Excellent communication skills, client focused, and results oriented
Excellent analytical and problemsolving skills
Ability to work in a fastpaced environment under tight deadlines
Exceptional takecharge attitude with a strong sense of urgency
An ability to prioritize and organize effectively to meet deadlines
An ability to manage and handle multiple tasks and deadlines from several stakeholders
Must be available to work evenings and weekends

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid