Action Request Tracking System - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information:

Job Requisition ID: 39520

Ministry:
Energy

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Regular

Scope:
Open Competition

Closing Date:
April 27, 2023

Classification:
Administrative Support 5

About Us:

The Ministerial Correspondence Unit is responsible for coordinating all correspondence to and from the department, as well as briefing notes going to the Premier, Minister, Deputy Minister, and MLAs.

The Energy Ministerial Correspondence Unit (MCU) is a shared service for the Ministry of Affordability and Utilities and as such the ARTS Administrator will be providing support to both ministries.

The department's ARTS Administrator works in the MCU the Deputy Minister's Office and works closely with the Writers, the Team Lead, and Operations Manager to provide the Premier, the Ministers and the Deputy Ministers with quality information and responses to correspondence in a timely and accurate manner.

Role:

Are you seeking a change in work environment, new challenges, or a way to broaden your knowledge and skills as an ARTS (Action Request Tracking System) Administrator?

Have you always wanted to work for the Ministry of Energy, or in the Ministerial Correspondence Unit in the Deputy Minster's Office? Maybe you were waiting for the right time, working hard and further developing your skills in ARTS, and now the opportunity is here Please keep reading - this just might be the opportunity you've been wanting.

Reporting to the Manager, Operations and Issues Management, your primary duties include assessing, coordinating and implementing the plan of action for requested briefings and correspondence for clients, and assigning and routing action requests through the department.

Your duties includes the following but not limited to:

Provide training on ARTS processes and responding to ARTS questions from the department.
Assist the FOIP office in understanding the Deputy Minister office process and responds to FOIP requests on behalf of the Deputy Minister's office and the Minister's office
Act as primary contact for all issues about ARTS processes including informing ARTS coordinators across the department of changes, testing and problems with ARTS and managing process guide with input from the unit to ensure the units ARTS processes are up to date.
Add new employees to the departments ARTS security group and updates information as employees move throughout the department; manages user groups and users in the ARTS production site, ARTS training site and user acceptance site.
Record and file management, assist with the coordination and storage of files with Central Records through prescribed guidelines.
Reviews and edits Telephone Action requests for grammar, style and coherence.

Qualifications:

High school diploma and three years of administrative experience:

Equivalency:
Directly related experience considered on the basis of:

1 year of experience for 1 year education.

Assets:

Working knowledge of governmental systems and processes; legislation, financial and human resource policies and processes
Excellent knowledge of: political sensitivities as well as of legislation governing Freedom of Information and Privacy (FOIP), and 1GX
Experience of Action Request Tracking System (ARTS)
Previous experience of preparing and editing correspondence, presentations and responding to stakeholder inquiries would be an asset
Strong organizational and time management skills with the ability to prioritize work independently solve problems and meet deadlines.
Excellent administrative skills and ability to research and communicate information.
Excellent written and oral communication skills.
Proficiency in various software packages including: Microsoft Suite
Word, Excel, Outlook, PowerPoint, Visio and SharePoint.

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
If you haven't included competency information in the "Role" section, you can include the critical competencies with examples of how
they relate to the role being recruited to in this section; below is a list of the APS Competencies to assist you:

-
Agility:

- adjust to changing circumstances in the Ministerial Correspondence Unit, manage a varied and fast paced workload and identify and manage priority items.

-
Build Collaborative Environments:

- communicate clearly and effectively with all team members and other branches as required.
-
Develop Networks - build and maintain networks within the Ministerial Correspondence unit, and other administrative staff in the department in order to expand on their expertis