Mental Health Program Coordinator - Calgary, Canada - Calgary West Central Primary Care Network

Calgary West Central Primary Care Network
Calgary West Central Primary Care Network
Verified Company
Calgary, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Status:
Part-time, Permanent


Vacancies:
One


FTE: 0.4


Schedule:
Saturday - Sunday, 8:30 a.m. - 4:30 p.m.


Location:
Calgary Zone

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. We work alongside more than 475 family doctors to provide support for continuous health care.


We are seeking a Mental Health Program Coordinator (MHPC) to support the ongoing development and implementation of the Mental Health Program.

The MHPC supports the mental health referral process, the Primary Care Registered Psychologist (PCRP) scheduling process, and Patient's Medical Home (PMH) team members in the implementation of projects by focusing on the coordination of patient care to improve overall patient outcomes.


The MHPC works in conjunction with members of the healthcare team in a coordinated and collaborative effort to engage, encourage, and support patient health.

The hours of work for this role will be Saturday - Sunday from 8:30 a.m. to 4:30 p.m. to provide support to the Mental Health Program's weekend schedule.


Responsibilities:


Panel management and EMR standardization:


  • Support routine panel maintenance for the Mental Health Program.
  • When applicable, create and maintain accurate notes about PMH projects involving PCRPs.
  • Work collaboratively with other team members to conduct routine panel maintenance and patient validation processes for ongoing panel management, such as confirming primary medical doctor, demographics, and validating patient information while performing outreach to patients.
  • Identify missing demographic and health information.

Coordination of patient care:


  • Develop and use scripts to discuss the reason for a phone call and the reason for visit with the specified health professional.
  • Import all faxed Mental Health Program referrals into the EMR (Med Access), ensuring referral is complete, communicating to clinics if information missing.
  • Creation of patient chart and inclusion of all necessary details.
  • Coordinate patient care to the appropriate mental health referrals clinician, ensuring patients are informed about any appointment information required.
  • Provide further instruction or information as required to patients prior to the appointment.
  • Ensure notes from patient interactions are recorded in the EMR and transmitted (via eFax) for physicians and clinic staff knowledge, and to ensure open lines of communication between the PMH team members.
  • Support the PCRPs with scheduling and using EMRs and digital health platforms.

Additional program coordination and support:


  • Assist with researching program needs, such as online mental health program opportunities and software that will support program needs.
  • Assist with organizational project development related to the Mental Health Program (e.g., expansion of hours).
  • Collaborate with PMH team members to develop referral processes for the Mental Health Program where applicable.
  • Support training and mentorship of other MHP supports (i.e., Patient Care Coordinators providing coverage).
  • Develop orientation plans and supporting documentation related to the MHPC role and processes.
  • Participate in Mental Health Program team meetings and have active involvement in quality improvement initiatives.

Qualifications:


Education:
An accredited Medical Office Assistant (MOA) certificate or diploma is required. Other related programs such as Licensed Practical Nurse, Medical Secretary, and Unit Clerk would also be considered.

Equivalencies of education may be considered.


Experience:

The following experience is required:

  • A minimum of two years' administrative experience working within an interprofessional care team model.
  • Knowledge and experience with medical records management.
  • Maintaining filing systems and basic databases.

The following experience is an asset:

  • Previous experience in handling confidential or sensitive information
  • A minimum of two years' health care experience, preferably in a primary care setting.
Equivalencies of experience may be considered.


Functional knowledge:
Knowledge of medical terminology and medical records management is essential. Knowledge of applicable data privacy laws is an asset. Knowledge of and interest in primary health care and health promotion would be an asset.


Technical:
Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams). Electronic Medical Records (EMR) systems (Med Access). Virtual patient care platforms.


Background check:
A clear Criminal Background check is required to start.


Why work for us?:

We have been recognized as an Alberta Top 80 Employer for 2024. Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working option
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