Sales Professional - Halifax, Canada - Service Corporation International
Description
JOB RESPONSIBILITIES
Lead Generation
- Holds selfaccountable for prospecting a minimum of 12 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family's unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trustbased relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of preplanning
Teamwork
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
- 12 years of college or an equivalent of education and experience
Experience
- High school equivalency and 12 years of college or an equivalent of education and experience
- 12 years of customer service or sales industry experience preferred
Licenses
- Current state/province issued driver's license with an acceptable driving record
- Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
- Must be able to pass the Company's internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Job Types:
Permanent, Full-time
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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