Host/hostess - Mississauga, Canada - GameTime

GameTime

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

As a Host or Hostess, you play a crucial role in creating a positive first impression for guests at a restaurant or hospitality establishment.

Your primary responsibilities include greeting guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of guests through the dining area.

Your friendly and welcoming demeanor contributes to the overall guest experience.

Key Responsibilities:

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Greeting and Seating Guests:

Welcome guests upon arrival with a warm and friendly demeanor.
Manage the waiting list and reservations effectively.
Escort guests to their designated tables, providing menus and guiding them through the dining area.

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Reservation Management:

Answer phone calls and assist guests with reservations.
Maintain an organized system for tracking reservations and waiting lists.
Communicate effectively with the kitchen and serving staff to ensure efficient seating.

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Guest Relations:

Provide information about the restaurant, menu items, and special promotions.
Address guest inquiries, concerns, and special requests promptly and professionally.
Monitor guest satisfaction and seek feedback to enhance the overall dining experience.

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Coordinating with Staff:

Collaborate with servers, kitchen staff, and management to ensure smooth operations.
Communicate any special requests or preferences to the serving staff.
Assist in maintaining cleanliness and organization in the waiting area.

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Managing Peak Times:

Effectively handle hightraffic periods, such as weekends or holidays, to minimize wait times.
Implement strategies to maximize seating efficiency during busy hours.

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Cash Handling:

Handle cash transactions for any waiting list deposits or reservation fees.
Provide guests with accurate and timely bills when necessary.

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Upkeep of Waiting Area:

Keep the waiting area clean and organized.
Monitor and manage coat check services if applicable.

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Communication Skills:

Maintain clear and effective communication with team members.
Collaborate with other staff to address any issues that may arise during service.

Qualifications and Requirements:

Previous experience in a similar role is preferred but not always required.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in highpressure situations.
Strong organizational skills and attention to detail.
Familiarity with reservation management systems.
Knowledge of the menu and services offered by the establishment.
Customerfocused attitude and a passion for providing exceptional service.

A Host or Hostess plays a pivotal role in creating a positive and welcoming atmosphere for guests, contributing to the overall success of the establishment.