Assistant Resort Manager - Powell River, Canada - Klahoose Wilderness Resort

Klahoose Wilderness Resort

Verified Company

Powell River, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Klahoose Wilderness Resort

Management
Full Time |
Seasonal

- # Marine Avenue Powell River

1 position available
Accessible Employer: No
Open to International applicants with valid Canadian Work permits: No

Posted on February 20, 2024

Join us at Klahoose Wilderness Resort as the Assistant Resort Manager, where you'll collaborate closely with our Resort Manager to guide our exceptional team and embody the spirit of Klahoose hospitality, ensuring an unforgettable and authentic guest experience.

Responsibilities & Qualifications:

KEY ACCOUNTABILITIES

Demonstrated leadership experience with diverse team in a multifaceted hotel or resort environment. Remote resort experience considered an asset.
Supervise work by setting clear objectives at all levels culinary staff, housekeeping staff, maintenance and guest service in the absence of the Resort Manager
Efficient time management skills to meet demands while ensuring a healthy balance of work and down time.
Assist in training and developing staff, effective delegation and leading by example. This is a handson management role and there is an expectation to know all roles at the property to enable coverage where and when needed.
Demonstrate positive energy and enthusiasm even in times of added pressure and be able to adjust approach with changing information or situations.
Adjust scheduling as needed in the absence of the Resort Manager to ensure adequate coverage for all areas of the resort inclusive of food and beverage operations, housekeeping, cultural and wildlife tours, and retail teams.
Oversight of all safety and sanitation protocols and the ability to guide teams through standard operating practices, always ensuring compliance and leading by example.
This role requires a highly effective communicator with expertise in both staff and guest relations.
Committed to learning and growth in a unique environment and a genuine commitment to better understand Klahoose traditional values and culture.
Has full understanding of emergency procedures with experience in a remote setting being a strong asset.
Assist with Planning activities and allocates responsibilities to achieve the most efficient operating model.
The Assistant Resort Manager is responsible for reporting and ensuring all guest files are up to date, addressing outstanding balances before departure, guest concerns/complaints noted and addressed promptly in the absence of the Resort Manager
Supports the Resort Manager as needed.
Performs other duties as assigned.

Thrives in a "guest focused and driven" environment by:

Ensures information gathered by reservations reaches operations teams and that all special requests are handled efficiently and with care.
Understanding each guest or group coming to Klahoose Wilderness Resort is expecting a unique custom experience and expectations will vary greatly between each guest.
Ensuring the team provides a warm welcome and orientation upon arrival and executing programming flawlessly from arrival through to departure.
Ensures guests are aware of added optional tours and offerings above the allinclusive offerings and takes the lead to ensure billing is accurate.
Continually walking through all areas of the resort ensuring it is clean, maintenance issues are handled efficiently, and both internal and external guests are always well taken care of is an expectation of this role.

Ensures compliance with all resort and legislative requirements, guidelines, and laws by:

Actively taking part in the resort's environmental program and department specific initiatives in working towards sustainable operations.
Striving to uphold a safe working environment and is Health and Safety conscious and actively involved in maintaining and improving a safe work environment. Experience with walk through for safety audits and inspections.
Is well versed in requirements for safety and sanitation, service of liquor, Food Safe
Promptly aiding in Emergency protocol.
Maintaining organizational safety standards.
Continually improving our impact on the environment and greening of operations through support of EMS protocols.

Consciously wants to improve the resort operations and its processes by:

Identifying maintenance issues and safety concerns, communicating outward for resolve and then oversight of repairs/ process improvements needed.
Leading by example and actively demonstrating the company's values, mission, code of conduct, policies, procedures and commitment to sustainability and Indigenous cultural sharing.
Performs additional duties as needed.

QUALIFICATIONS