Customer Service Representative - Mississauga, Canada - Medline Industries Inc

Medline Industries Inc

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Location CA-ON-Mississauga

Other Locations CA-Ontario, CA-ON-Brampton

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities.

We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees.

As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

Collaborative work environment with highly engaged employees
Annual Employee Appreciation Week
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities
And much more

JOB SUMMARY

Reporting to the Customer Service Manager, this position is responsible for ensuring orders are processed quickly and efficiently and customer queries are attended to in a timely manner.

CORE JOB RESPONSIBILITIES

Manages large volume of incoming calls, identify and assess customer needs to achieve satisfaction.
Assists customers in a courteous, competent and professional manner
Provides customer communication pertaining to order status and issues order acknowledgments as required
Supplies accurate and timely data including POD, ETA and freight documents
Ensures that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making
Works alongside purchasing, Canada Logistics and Warehousing to ensure product flow through and to fulfil and satisfy customer order completion by coordinating rush shipments when necessary
Processes returned goods authorization following the Medline return policy
Issues debits and or credits for overages, shortages, and damages

QUALIFICATIONS

High School Diploma or equivalent
Minimum 3 years of experience in the Customer Service field
Excellent communication and interpersonal skills (verbal and written)
Exceptional listening and problem resolution skills; strong organizational skills and ability to work independently. Ability to multitask and effectively manage priorities
Ability to work under pressure in an ever changing and dynamic environment
Works and communicates well in a team environment

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

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Medline Canada, Corporation is proud to be an equal opportunity employer._

About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting.

With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity
**Our commitment to Accessibility