Customer Service Administrator - Mississauga, Canada - ergoCentric Seating Systems

ergoCentric Seating Systems

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About
ergoCentric Inc. was founded in 1990.

Our sole mission is to design and manufacture the best ergonomic chairs in the world and we are recognized as North America's premier manufacturer of high-quality ergonomic seating for office, specialty and healthcare environments.

Today, ergoCentric offers a comprehensive portfolio of ergonomic workstations, including ergonomic task seating, electric height adjustable tables, and ergonomic accessories.

Our employees are the driving force behind our success over the past thirty-plus years.

Our diverse engineering, manufacturing, sales, and administrative teams across North America believe everyone should be comfortable and healthy at work, and we take great pride in creating and delivering high-quality, build-to-order ergonomic office solutions.

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Standard Job Duties

Receive, mark, and price all orders from the various sources within the territory. Orders are to be priced within 412hour window, never exceeding 24 hours.
Work with inside sales and the customers to resolve any pricing discrepancies on their purchase orders.
Provide tracking information to customers upon request.
Update clients on order status upon request.
Validate orders through the system. Order acknowledgements should be sent within 48 hours of receipt of clean purchase order from the customer.
Notify customers of delays at the direction of a CSR. Change ship dates in Syspro and send clients revised order confirmations.
Follow up on any alterations to original orders that are subsequently made by the customer.
Orders are to be entered efficiently and accurately in the system.
Follow the company ISO9001 procedures.
Perform other duties as assigned.

Requirements:

High school diploma, GED or equivalent. Postsecondary education an asset
A minimum of 5 years related sales or customer service experience.
Ability to learn quickly and understand product knowledge.
Excellent interpersonal skills and the ability to build rapport is essential.
Attention to detail, possessing a sales aptitude and interested in helping the customer and problem solving.
Ability to multitask efficiently.
Demonstrated excellence in organizational and time management skills.
Good analytical skills.
Must be computer literate and up to date on technology.
A good working knowledge of Word, Excel and Syspro.
Able to stay calm under pressure.

Benefits of working at ergoCentric

Competitive wages
Opportunities for advancement and crosstraining
Health & Dental Benefits
Long-Term Disability and Life Insurance

ergoCentric Inc., is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require

Job Types:
Full-time, Permanent

Salary:
$38,800.00-$42,500.00 per year

Benefits: