Donor Service Representative - Barrie, Canada - Canadian Blood Services

Canadian Blood Services

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canadian Blood Services is looking for a
Donor Service Representative to join our dynamic
Donor Relations
team in Barrie**.

Job category:
Customer service

Job posting ID: 4295

Employment status:
Regular part-time

Possible schedule/FTE:0.3

Classification:
BT OPSEU 5103

Salary/Rate of pay:
$15.50

Application deadline:

Somewhere in Canada there's a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians.

Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

Join Canada's Lifeline and make a meaningful difference every day.

In this role, you will be providing excellent customer service by greeting, confirming appointments and rebooking donors at the Donor Centre - Aptitude in customer service is imperative Communication skills and ability to cope under pressure are essential to succeed in this role.

Key responsibilities include:

Serves donors and the public attending donor clinics by responding to inquiries and concerns regarding wait times, donation frequency, accommodation of walkins, etc. in accordance with defined processes
Promotes campaigns, challenges and future events to donors and public
Maintains work area and handles equipment related to appointment management
Responsible for ABO typing at 'What's Your Type' events. Give key messaging around blood donation and encourage participants to become regular blood donors
Performs other departmental duties as assigned

Required Skills:

Completion of Grade 12 or an equivalent combination of education, training and experience
Ability to type 35 W.P.M.
Ability to communicate effectively both verbally and in writing
Ability to deal with others effectively
Physical ability to perform the duties of the position
Ability to organize work
Ability to operate related equipment, including computers and related software

Benefits:

Defined Benefits Pension Plan
Employee discounts, wellness program, and much more

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.

We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply This could be your first step towards a meaningful and inspiring career.

Come to work each day knowing that you save lives.
We thank all applicants for their interest.

However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted.

Applicants who require accommodation should discuss their needs with us.