Technical Support/customer Service Representative - North York, Canada - Protection Plus

Protection Plus

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
Founded in 1994, Protection Plus is a mid-size family-owned security solutions company. We are professional and agile. We provide customized solutions to residential and commercial cusmtomers' security needs.

Our work environment includes:

Modern office setting
Food provided

We seek a Customer Support And Technical Support Representative to join our team You will be responsible for helping our residential and commercial customers by providing product and service information and resolving technical issues.

The successful applicant considers themselves a people-person and enjoys being on the phone helping others.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Schedule and manage technicians' service calls

Qualifications:
Previous experience in customer service, sales, or other related fields

Familiarity with Alarms Systems, CCTV, and Access Control

Excellent typing skills

Strong organizational skills

Deadline and detail-oriented

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skill

Job Types:
Full-time, Permanent

Salary:
$24.00-$30.00 per hour

Expected hours: 40 per week

Benefits: