System Analyst and Integrator - Montréal, Canada - Business Development Bank of Canada

Business Development Bank of Canada

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act.

It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

CHALLENGES TO BE MET- Analyse, design, document, configure, develop, test and deliver the appropriate technical solutions (Mostly on Microsoft 365 cloud plateform and Genesys) based on information architecture, functional and non-functional requirements- Collaborate with various IT Specialist and business representative in order to understand complexities and impacts of the proposed solutions- Produce specifications, user stories, acceptance criterias and produce technical documentation supporting IT operations- Participate in the change management for maximum user adoption and train supporting teams- Watch M365 solution Roadmap and Genesys, new functionalities, evaluate impact and risk and proceed with recommendations- Perfect and ensure the proper execution of unit tests and/or tests automation.

Will flag bugs prior to delivering the functionalities to Quality Assurance- Participate in the implementation in various environments (test and production) Supplies second-level technical support in order to solve production problems and provide support according to established service levels- Monitor and manage the performance of the solutions

WHAT WE ARE LOOKING FOR- Bachelor's degree in Computer Science, Software Engineering or related discipline, or equivalent- Minimum of 3 years in IT- Experience with Microsoft 365 and/or Genesys Experience with the « SharePoint Framework » (an asset)- Experience with Cloud operating environments- Knowledge of Contact Center processes- Knowledge of / practical experience with development/deployment best practices and methodology- Strong analysis, documentation and problem-solving skills- Experience with user support in a post deployment phase of a solution- Ability to maintain a trusted relationship with business partners- Proven leadership and organizational skills, and strong sense of autonomy and initiative- Practical experience in task estimates- Knowledge of Microsoft Visual Studio and Team Foundation Server- Experience with project delivery in agile mode (DAD, Scrum, Kanban)- Fully bilingual and excellent oral and written communication skills in English and French