Receptionist Clerk - Toronto, Canada - Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Duties

Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
Greets and registers patients for all assessment and treatment appointments
Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
Prepares weekly clinics, reconciling prepped files to clinic schedules
Monitors, prints, and submits radiology requisitions and final reports as required
Formats, and submits clinic reports to referral source using external electronic portal
Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
Monitors and follows up on program status reports from Access Database
Assists with follow up bookings and chart prep as required
Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
Other duties as required

Qualifications/Skills

Grade 12 education; Postsecondary business/secretarial course
35 years' experience in a busy clinic reception where there are multiple clinics running simultaneously
Excellent typing and data entry skills (accuracy and speed)
Ability to handle a busy telephone system, patient reception, and patient bookings
Exceptional customer service skills, interpersonal skills, and ability to work well within a team
Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
Demonstrated ability to work independently, take initiative, problemsolve, and meet deadlines
Demonstrated ability to multitasks and prioritize independently
Proven organizational skills, and ability to manage multiple clinic booking systems accurately
Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
Able to communicate in a clear, concise manner
Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
Keyboarding at 40w.p.m. with maximum 5% error Rate