Front Desk Agent - Calgary, Canada - Sheraton Cavalier Calgary Hotel

Sheraton Cavalier Calgary Hotel

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

About Us:

The Sheraton Cavalier Calgary Hotel is a large 300 + room property with restaurant, fine dining, pub, and lounge as well as large catering operation, pool, and fitness.

With our supportive and development-focused team, the opportunities for professional and personal growth are extensive. Our goal is to consistently go above and beyond for our staff, our community, and our guests.

Qualifications:

Able to communicate effectively in English; verbal and written.
Good customer service and problem resolution skills.
Well organized with have good cash handling skills.
Computer literate with working knowledge of Word & Excel.
Punctual and reliable, and able to work cooperatively with other associates.
Experience working with Lightspeed PMS will be considered an asset.
Fluency in a second language will be considered an asset.

Responsibilities:

Maintain inventory of vacant rooms, reservations and room assignments.
Checkin and checkout guests in a friendly, courteous manner.
Print necessary reports required for each shift.
Review arrivals list and ensure special requests are honored.
Be aware of all notes to be passed on to other desk staff.
Prepare housekeeping report according to desk procedures.
Preregister VIP and Platinum SPG guests.
Assist coworkers with other desk duties as needed.
Answer guests questions/requests about the hotel/city.
Handle guest concerns in a polite and professional manner.
Answer calls directed to the desk and deal with accordingly
Present statement of charges to departing guests and process final payment.
Perform all duties in a safe manner according to established safe work practices.
Report any accidents, injuries, near misses and/or hazardous conditions.
Other related duties as necessary.

Qualifications:

Able to communicate effectively in English; verbal and written.
Good customer service and problem resolution skills.
Well organized with have good cash handling skills.
Computer literate with working knowledge of Word & Excel.
Punctual and reliable, and able to work cooperatively with other associates.
Experience working with Lightspeed PMS will be considered an asset.
Fluency in a second language will be considered an asset.

Hours of Work:

Full time

Days of the week vary according to business levels.

Shift are 7am - 3:30pm; or 3pm - 11:30pm; weekends and holidays required

Job Types:
Full-time, Permanent

Benefits: