Claims Coordinator - Fleet, Canada - BCAA

BCAA
BCAA
Verified Company
Fleet, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA.

With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province.

Share our purpose to empower British Columbians to move forward.

BCAA has been named one of BC's Top Employers 202- What BCAA offers you:
  • It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture.

    Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.

  • Our team members get to make a difference in the lives of our Members and their communities every day.
  • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
  • We enthusiastically support learning and advancement opportunities for our team members.
  • We are an equal opportunity employer that's committed to accessible, inclusive employment.
  • Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
  • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.
  • Hybrid work environment (remote & office work)
  • Claims Coordinator (Hybrid)
  • Evo Car Share
  • Summary:_
  • Reporting into the Manager, Claims & Administration, the Claims Coordinator position is responsible for the handling of all Evo vehicle claims and interactions with Members as well as Evo's automobile insurance provider. As an Evo Claims Coordinator, the incumbent will be required to ask the right questions to make the claims process as efficient as possible. This position will also work closely with the Fleet team to investigate any unreported claims.
  • Key Responsibilities:_
  • Reviews all Accident/Damage Reports and follows up with Member Services Team or Member directly when required
  • Updates and adds all documents, damage pictures and notes in to the database, once complete, files a claim with ICBC when there is a reported claim
  • For unreported claims reviews investigates last driver to determine if there is a responsible party for the damage
  • If no driver can be determined reviews with the Fleet Manager to determine if a claim or retail repair will be filed.
  • Responds to any concerns from Members regarding Evo decisions or when questions about liability directs to ICBC
  • Responds to any ICBC requests for additional information regarding a claim promptly and efficiently
  • Contacts ICBC for claim information or confirmation of liability
  • Assists with any privacy requests or investigations when identifying which Member was driving during a vehicle incident.
  • Updates back office tickets to ensure they are updated based on the status of the claim
  • Maintains a log or database of all claims including costs, member information, type of repair and liability decision
  • Follows up with Member to review claim and ICBC findings and when applicable notify member of deductible.
  • Coordinates repayment of insurance deductibles and determines payment plan if appropriate
  • Reporting, generates monthly summary of repairs costs and type of repairs
  • Tracks all repair costs in accident and damage log
  • Identifies claim trends and works with Senior Manager to reduce claims and costs by making recommendations
  • Coordinates special projects as assigned to support daily operations
  • Other Administrative tasks as assigned
  • Relationships:_
  • Reports to: Manager, Claims & Administration
  • Internal: Works with various internal stakeholders
  • External: External Vendors, ICBC
  • Qualifications:_


  • Education/Experience

  • Two (2) years of postsecondary in office or general business administration
  • A minimum three (3) years of experience in an administrative coordinator role.
  • Experience with auto insurance claims is preferred
  • Other Skills
  • Superior verbal as well as written communication skills, particularly in report writing with a strong attention to detail.
  • Demonstrated ability to multitask and meet tight deadlines.
  • Demonstrated problem solving and analytical skills.
  • Proven ability to work independently and proven ability to complete projects from start to finish.
  • Effective Conflict Resolution skills and the ability to handle challenging conversations
  • Proficient keyboarding typing skills.
  • Intermediate knowledge of MS Office Suite (Word, Excel, Outlook).
  • Proven ability to interpret and communicate moderate to complex data
  • Demonstr
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