Communications Representative - Orillia, Canada - Orillia Soldiers' Memorial Hospital
Description
Job Number:
J
Job Title:
Communications Representative - Centralized Patient Scheduling & Registration (
CPSR)
Department:
CPSR
Job Type:
Temporary Part Time
Approximate End Date:
September 30, 2024
Job Category:
Administration / Clerical
Union:
OPSEU Office & Clerical
Open Positions:
1
Date Posted:
February 14, 2024
Closing Date:
February 23, 2024
Salary:
$ $25.90/Hour
Hours of Work:
- All Shifts (Days, Nights, Weekends)
- Share
- LinkedInOrillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.
We offer an environment where each individual works interdependently towards common goals:
we value _Trust, Courage and Teamwork_. We are an organization where individuals' contributions are valued and there are many opportunities for personal growth and development.
Position Summary
-:
- The Communications Representative is responsible for providing 24 hour communication services for all stakeholders throughout the hospital, monitoring and responding to critical alarms, registering patients as well as additional responsibilities e.g. Management of the Safe, Patient Entertainment devices.
- PRIMARY RESPONSIBILITIES:
- Maintaining communications for all system stakeholders through the use of the switchboard console, multiple paging systems, cellular phones, and announcing codes via overhead paging.
- Monitoring and responding to alarms displayed at communications centre.
- Demonstrating sound judgement and good problem solving skills when prioritizing and handling calls and alarms.
- Utilizing excellent customer service skills when answering and directing telephone calls.
- Providing registration services when required.
- Covering breaks for Bed Allocation Representatives as needed.
- Provides customer service in managing the Patient Entertainment device program.
- Adheres to data quality processes as directed, inclusive of validating health cards
- Performs other duties as may be assigned by the direct manager and/or Team Lead
Qualifications:
- Education:
- Ontario Secondary School Graduation Diploma or equivalent is required
- Successful completion of a Medical Terminology course required
- Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
- Completion of Medical Office Administration program is an asset
- Completion of a recognized postsecondary diploma/degree is an asset
Experience:
- Two (2) years OSMH switchboard experience or demonstrated competency required
- Previous registration experience would be an asset.
- Previous related working experience in a health care environment would be an asset.
Competencies:
- Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
- Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
- Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
- Demonstrated ability to organize and prioritize workload and multitask under pressure
- Demonstrated attention to detail and a strong commitment to quality and patient information verification
- Demonstrated ability to work both independently and as a productive team member
- Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
- Demonstrated ability to attend work on a regular basis
Other:
- Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development
Employment Equity
Accomodation in the Workplace
- Orillia Soldiers' Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrierfree selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requ
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