Technical Support Specialist - Waterloo, Canada - Open Text Corporation

Open Text Corporation

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Support Specialist:

Req id: Waterloo, ON, CA
OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.

As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

WHAT YOU NEED TO SUCCEED

Our Technical Support Specialist position offers you an opportunity to learn Open Text's cloud fax solutions and technologies in a fast-paced team environment.

WHAT THE ROLE OFFERS

Utilizing exceptional written and verbal communication skills while supporting escalations from our Network Operations Center (NOC) and Support teams.
Meeting project deadlines and utilizing time management skills.
Conducting posttesting and validating operational changes, software releases and network maintenance
Understanding the customer's perspective and enabling resolutions of complex technical issues with the customer's environment and services in mind
Being a team player and willing to share ideas, suggestions, and feedback during scheduled team meetings.
Collaborating on crossteam and crossproduct technical issues with a variety of resources including development to document software defects and customer suggestions.
Contributing to the knowledge base by authoring and editing technical procedures to share current information with team members and other internal teams

WHAT YOU NEED TO SUCCEED

Bachelor's degree and a minimum of 2 years of related work experience. Equivalent workrelated experience or equivalent combination of education and experience will be considered.
Able to provide oncall support and escalations by way of scheduled rotation, which may include after hours, weekends, and holidays.
Good foundation/working knowledge with Windows OS/Linux.t

Web Server Administration