Manager, Documentation Services - Remote, Canada - Element Fleet Management

Element Fleet Management

Verified Company

Remote, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day.

We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Manager, Documentation Services (Title & Registration) to join Element Fleet Management.

As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

Solutions focused with strong relationship building and influencing skills?
An effective problem solver with the ability to work independently in a fastpaced environment?

As the Manager, you will play a key role in leading one of the portfolio streams within Element Fleet Management.

It is accountable for establishing supplier contracts and relationships to complete Title & Registration for all vehicles within the portfolio.

This role will actively engage with the client to build and strengthen the relationship through the day-to-day operations as well as understand and service their needs within the specific domain.

A Day in the Life

Through oversight of a team of 7 people, drives the planning, coordination, forecasting and completion of daily tasks within for ITR (initial title and registration), Lease Assumptions and Renewals across the portfolio
Execute performance improvement plans to achieve performance goals and both Financial and Non-Financial SLAs
Manages the client relationship at the operational level to ensure continued growth in the business
Drives accountability across relevant stakeholders across Element and supplier network to deliver on commitments
Drives the weekly operational cadence through stakeholder meetings, reports, updates as appropriate
Continuously drives improvement and automation initiatives to remove client effort from the value chain

Requirements:

Bachelor's degree or equivalent work experience
5 years of experience leading projects, in a complex environment is preferred
Process Management experience preferred
Experience leading people in cross functional settings a plus
History of successfully navigating complex environments with a high change factor
Displays client empathy and a strong ability to build relationship, handle escalations and bring issues to resolution to the standards of the client
Six Sigma Yellow Belt or above is an asset.
MS Office Suite, with intermediate experience utilizing Excel

LI-SJ1

LI-Remote

What's in it for You

A culture of innovation, empowerment, decisionmaking, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid timeoff programs (vacation, sick leave, and holidays)
Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

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