Associate Customer Support - Toronto, Canada - DXC Technology
Description
This role is less IT related and more insurance specific. It is the perfect opportunity to begin your career in the Insurance industry
The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry.
We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.
As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call centre environment (hours 8:00am - 7:00pm) delivering exceptional customer service.
You will:
- Provide policy holder and product information to clients and advisors
- Document issues and respond to requests by determining appropriate action in order to resolve situations
- Follow up with clients within established service standards
- Maintain service records
- Ensure service standards are maintained or excelled
- Participate in recommending improvements to service and procedures
- Process nonfinancial transactions when necessary
- High school diploma
- 12 years of client service experience
- Strong communication skills and ability to multitask
- Excellent verbal and written English communication skills; Fluency in written and verbal English and French a great asset
- Positive, serviceoriented attitude with a commitment in offering superior service
- Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry
- This is a remote position; we will consider all suitable applicants within Canada.
Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.
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