WMS Team Lead - Toronto, Canada - TELUS Agriculture & Consumer Goods

TELUS Agriculture & Consumer Goods

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes.

To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment.

We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

Here's how

Review all new support tickets, replicate the issues, and ensure the expected results are documented before assigning to the development team
Manages tasks that may go between departments or crossfunctional teams for each individual client task
Be a liaison between development staff and the customer
Manage multiple tasks concurrently
Develop business requirements and highlevel specifications for the design and development of software enhancements based on customer's requests
Be able to assist customers with questions on RF and Voice devices and understand general use
Promote customer success services to add to revenue stream
Provide timely updates to customers on all outstanding tickets and projects
Ensures all customer action requests are completed within schedule and delivered satisfactorily to the client's requirements.
Communicate the newest features of the most current upgrades to customers

What you bring to this role

Previous WMS Support and/or WMS Implementation experience
Understanding of RF and Voice devices and their general use
Understanding of supply chain software solutions
Selfmotivated with a high level of initiative
Team player with a customer service focused attitude
Must be able to define and document effective/efficient processes and possess strong project management skills
The ability to multitask and manage across multiple customer and internal activities
Excellent communication and interpersonal skills
Proposes creative solutions and innovations
Minimum 5 years' experience in WMS software

FOR INTERNAL USE ONLY:
Career Stream, Level - P4

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods.

It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected.

Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.