Customer Service Representative I - Selkirk, Canada - Staples

Staples

Verified Company

Selkirk, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
_Staples_,
_Business is Human_, which means our people 'think beyond the algorithm' to deliver for customers.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer's situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources.

Representatives focus on exceeding expectations of customers and delivering an effortless experience.

The opportunity to make it right for our customers is why our team is among the most important in the organization.

Promotional opportunities within 3-6 months

Start Date:
Monday July 24, 2023

What you'll be doing:

Consult with internal and external customers in resolving issues that affect our customers

Resolve customer issues quickly and accurately before and after they contact us

Provide exceptional service, while helping customers meet all their business needs
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a loweffort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Effective communicator with a diverse customer base that requires active listening and flawless followthrough
Demonstrates resiliency and positivity when faced with adverse or difficult situations

Qualifications:

**What's needed

Basic Qualifications**:
Previous Customer Service Experience required
Distraction free, designated workspace/home office
Ability to obtain High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Ability to work an 8hour shift within the hours of 8AM 8PM EST, Monday-Friday

**What's needed

Preferred Qualifications**:
12 years Customer Service experience within the past 5 years
High School Diploma or GED
Previous work from home experience an asset
Experience using dual monitors and navigating multiple systems

We Offer:

Inclusive culture with associateled Business Resource Groups and resources such as the Social Justice Resource Center
PTO and Holiday Schedule, Online and Retail Discounts, Company RRSP, Physical and Mental Health Wellness program
Interested in joining the team? Check out our_ _perks and benefits_ _
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._