Client Operations Manager - Woodbridge, Canada - Soroc Technology

Soroc Technology

Verified Company

Woodbridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CAREER OPPORTUNITY

JOB TITLE:

CLIENT OPERATIONS MANAGER

STATUS:
FULL-TIME

DEPARTMENT:

CLIENT OPERATIONS

REPORTS TO:
DIRECTOR,
CLIENT OPERATIONS

LOCATION:
VAUGHAN, ON/HYBRID

Soroc Technology Inc. is looking for a dynamic and customer focused
Client Operations Manager to join our team

Note: *This position does require travel to various customer locations throughout Toronto and the GTA._

Key Accountabilities:

Develop and implement strategic service objectives based on defined accounts to achieve corporate goals with focus on customer service and delivering service efficiently
Determine customer needs and drive Service to successfully meet targets
Manage the account to ensure client needs are being met. Manage client escalations
Work with the account team to ensure proper and timely delivery and customer satisfaction from the various lines of business within Soroc.
Develop and maintain client relationships
Provide regular daily support as well as 24x7 on call support for the client
Work with the account team on creating client presentations around new and emerging services that Soroc Technology Inc. offers
Create and present monthly SLA and Governance report to the client and Executives
Create onboarding and process documents
Ensure full understanding and knowledge of client contracts and statements of work. Assist in developing and writing contracts
Work with the client regarding invoicing and contract renewals
Support clients through special projects and requests when required

Qualifications & Competencies:

ITIL/ITSM experience is an asset
Experience with ServiceNow is an asset
Valid driver's license
Bilingual would be considered an asset
Displays great active listening skills
Excellent Customer relations skills mandatory
Team player assisting coworkers when the need arises
Excellent organizational skills and attention to detail
Excellent communication skills
Excellent reporting and presentation skills

Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc's Accessible Employment Policy and other accessibility policies are available through Human Resources.

Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search

Soroc Technology Inc. is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ uptodate knowledge and techniques to ensure all their clients get the results they deserve._

Benefits: