Night Auditor/front Desk Agent - Edmonton, Canada - Holidayinn Express and Suites Edmonton SW- Windermere

Holidayinn Express and Suites Edmonton SW- Windermere

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Night Auditor, Part time
The Holiday inn Express and Suites Edmonton SW-Windermere is located 6125 Andrews Loop SW Edmonton. Our profession team is looking for
Night Auditor to for join our busy and professional team.

Secondary (high) school graduation certificate

Experience an asset

Business Equipment and Computer Applications

Word processing software
Multiline switchboard
Internet

RESPONSIBILITIES:

Supervises and administers all night audit functions
Balances all revenue and settlement accounts nightly
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
Maintains files and resets the system for the next day of operations
Follows up promptly on guests requests and issues
Provides excellent customer service to all guests
Welcomes and greets all guests, performs check in and check out procedures
Answers guest inquiries and provides assistance in a professional manner
Answers all incoming phone calls and takes reservations
Act as the hotel system Opera during night hours including calling in to open tickets with PMS system support during the overnight hours if a system fails or issues occur.
Accurately follows cash handling procedures
Adheres to all department and Company's policies and procedures
Ensures guests' security by the proper handling of guest room keys and personal information
Performs any other job related duties as assigned

CANDIDATE REQUIREMENTS:

Hotel Night Audit/Front Office experience is a MUST
Experience with the Opera PMS is a prerequisite
Proficient using a computer, good knowledge of excel and basic accounting principles
University/College Diploma is preferred
Commitment to customer satisfaction
Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner
Organized and able to work in a fastpaced, multitasking environment
Excellent communications skills
Works well under pressure in a changing environment
Fluency in English, written and verbal; a second language is an asset
Ability to work with mínimal supervision
Able to stand for an 8 hour shift

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Must be able to work evenings, overnights including weekends and holidays: