Communications Operator - Toronto, Canada - Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary
At Sunnybrook Health Sciences Centre, the Telecommunications Department plays a crucial role in ensuring effective communication within Sunnybrook. Telecom Operators serve as a vital point of contact during emergency occurrences. Operators play a pivotal role in connecting patients, staff, and the public as front-line staff. Sunnybrook's Telecom Operator role goes beyond call handling. Ensuring the safety and well-being of patients, staff and the public through effective communication and quick responses to emergencies.

The operator must work closely with other hospital departments and health partner's security personnel, and emergency response teams to ensure a coordinated response during crises.

What can I expect in this role?

In this role, you will be responsible for receiving, monitoring and assessing incoming emergency calls, and take or expedite the required action in accordance with service procedures.

Summary of Duties:

Maintain a professional and courteous demeanor while answering a high volume of calls
Demonstrate knowledge and understanding of hospital information systems
Have the ability to operate various computerized communication consoles and associated equipment to receive, assess, and relay information to clinical teams and internal leaders
Must be able to communicate with patient and their families in a compassionately and reassuringly manner
Ability to operate all equipment in the department proficiently (e
Prioritize and act on all calls for locating oncall personnel, physicians and other medical personnel as required promptly
Constantly review events and adjust priorities based on incoming information
Answer calls from individuals who are involved in stressful and potentially lifethreatening situations
Respond to all emergency codes and alarms per Sunnybrook and departmental policies and procedures promptly
Ability to work rotating shifts which include days, afternoons, nights and weekends.
Provide instructions or directions to callers when required
Must adhere to strict security and confidentiality protocols
Ability to hear/listen and readily relay information accurately while operating various methods of equipment
Demonstrate commitment to core values of inclusion, teamwork, compassion, innovation.
Comprehensive safety programs and practices including staff safety, patient safety and environmental safety and participate in regular inservice education in this area

Qualifications/Skills:

Minimum Grade 12 or an approved equivalent combination of education, training and experience
Post Secondary Education in Emergency Telecommunications or Public Safety Communications preferred
Knowledge of medical terminology is an asset
Typing competency of 40 WPM

- knowledge of Microsoft Office, Word and Excel (preferred)

Ability to work in a highstress environment.
Ability to demonstrate active listening skills
Superior organizational and communication skills to deliver information in an accurate and concise manner both verbal and written
Strong multitasking skills that are not compromised in a stressful environment