Assistant Leasing Manager - Waterloo, Canada - Accommod8U

Accommod8U

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

The Assistant Leasing Manager carries out the day-to-day functions of developing, nurturing, and managing relationships with prospective and existing tenants regarding growth in market, lease signing, tenant relationship management and brand awareness/promotion.

Primary Responsibilities:

Tenant Relations and Support:

Understands how to put the tenant first and follow our philosophy of "Customer is King"
Serve as a primary contact for tenant inquiries, facilitating swift resolutions to concerns and requests, including lease assignments and extensions.
Manage all aspects of tenant lease documentation, ensuring compliance with relevant regulations and the Landlord Tenant Board Notices, including termination procedures.
Collaborate with the accounting team to address tenant rent payment issues and assist with being first contact in regard to the collection of outstanding accounts.

Marketing and Promotion:

Partner with the marketing team to effectively promote rental properties through various channels, including social media and international website listings.
Contribute to the monthly tenant newsletter, ensuring content is engaging and informative.

Event Planning and Community Engagement:

Assist in the planning, organization, and execution of open house events and other promotional activities to enhance property visibility.
Support community engagement initiatives aimed at fostering a sense of belonging among tenants

Administrative and Operational Support:

Maintain uptodate records of community demographics, amenities, and property features to aid in property promotion.
Ensure accurate and timely maintenance of daily traffic logs, phone logs, followups, and the integration of software records with physical documentation using Dynamics 365.

Team Leadership and Development:

Oversee and provide guidance to the leasing team, including training and task assignment, to ensure high performance and professional development.
Support in the onboarding of new staff and new training initiatives
Be a key driver in instilling the company's strategic direction into team members

Additional Responsibilities:

Be available to respond to tenant communications during and after business hours as necessary.
Perform other related duties as required to support the efficient operation of the leasing department.

Requirements:

Bachelor's degree in related field preferred, or 3 years experience.
Excellent verbal and written communication skills
Ability to work independently as well as in a team environment.
Ability to multitask, detail oriented and possess good problem solving and analytical skills.
Always represent the company in a professional manner.
Portray a positive attitude towards potential and existing tenants.
Able to work within a flexible schedule including weekends.
Knowledge of the local student housing market an asset.
Strong problem solving skills
Experience with different CRM software (365 dynamics or Yardi)