Reservations / Guest Services Agent - Toronto, Canada - Germain Hotels

Germain Hotels
Germain Hotels
Verified Company
Toronto, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

WHAT YOU'LL DO

  • Checkin and checkout, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
  • Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
  • Resolve guest issues and concerns in a proactive, satisfactionoriented manner.
  • Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
  • Help our guests choose the best room/package and optimize occupancy by effectively managing our waiting list.
  • Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
  • Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.

WHAT YOU'LL BRING

  • Hospitality diploma, an asset
  • Natural customer service orientation with experience, an asset
  • Positive, organized and proactive attitude
  • Ability to work independently or as part of a team
  • Excellent oral and written skills in French and English, due to frequent interaction with English
- and French-speaking colleagues, partners and guests from across Canada

  • Knowledge of hotel management software OPERA cloud, an asset
***:
WHAT WE OFFER

  • Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again
  • A work environment that fosters creativity and autonomy contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Squats help you relax? Get access to a stateoftheart gym right in your workplace.
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