Customer Service Representative - Gloucester, Canada - Bemac Collision Group
Description
The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies.
Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies.
Job Type:
Full-time
Reports to The Shop Managers
Responsibilities include, but are not limited to:
- Posts customer payments by recording cash, cheques, and credit card transactions.
- Finalizes and closes all completed work orders.
- Updates receivables by following up with insurance companies regarding unpaid invoices
- Maintains records by microfilming invoices, debits, and credits.
- Verifies validity of account discrepancies by obtaining and investigating information and discrepancies.
- Resolves valid or authorized deductions by entering adjusting entries. Writeoffs authorized by Joey Barber (Financial Controller)
- Summarizes receivables by maintaining AR Aging report, review, and following up on collections.
- Protects the organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes accounting and organization mission by completing related results as needed.
- Primary phone receiver, should be answering 90% of incoming calls.
- Post and file parts (vendor) invoices.
- Compile monthly vendor statements with invoices. Ensure all invoices are posted accurately within the operating system.
- Document and Complete paperwork for all customers in relation to their repair including courtesy car
- Schedule in clients for the repairs to their vehicles
Skills and Experience:
- Experience as an Accounts Receivable Clerk or similar role
- Very good understanding of basic accounting principles
- Ability to calculate, post, and manage accounting figures in a timely manner
- Proficient data entry skills along with a knack for numbers
- Experience with operating spreadsheets
- Proficiency in English/French and in MS Office (Primarily word and excel)
- Critical thinker and problemsolving skills
- Team player
- Good timemanagement skills
- Great interpersonal and communication skills
Job Types:
Full-time, Permanent
Salary:
$20.00-$21.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gloucester, ON: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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