National Account Coordinator - Oakville, Canada - ServiceMaster

ServiceMaster

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Ready to __grow fast?_**Change happens. Growth follows.

Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience.

You'll have the chance to stretch in ways you haven't at other stops in your career, adding multiple skills to your portfolio.

The advantage? You.

National Account Coordinator

We are hiring a
National Account Coordinator to organize and coordinate the programs within the division to ensure effectiveness, efficiency and ensure excellence in customer service and franchise support.

What you will do:

Operations and Administrative Support:

Recording meeting minutes
Franchisee support and Subcontractor liaison
Monthly revenue reporting
Operations activity reporting

Co-ordinating Meetings:

Plan meeting for small to mid sized trainings/meetings
Budgeting
Set up and run onsite meetings
Create and format meeting documents, reports, and presentations
Venue selection and bookings
Participant/attendee coordination, invoicing, and expense reimbursements
Catering details

Account Administration

Create Corrigo report templates for customer revenue reporting
Creating and uploading programs into Corrigo for automatic monthly work order dispatch
Creating customer account with sites, locations and space set up in Corrigo
Working with franchisees and subcontractors to generate quote
Create positive process flow by ensuring the execution of services regarding logistics are coordinated from the customer through to the service provider
Ensure customer feedback is communicated to vendor(s) and provide resolution plans/strategies to ensure positive experience in future interactions
Ensure customer protocols for access to sites are communicated and adhered to by providers
Collaborate with Sales to provide customers with quotations and ensure vendors have the correct scope of services and pricing
Train franchise employees how to utilize CorrigoPro for Work Order (WO) processing and invoicing
Onboarding new vendors, creating their Corrigo Enterprise profile and ensuring their information is accurate and integrates into our accounting system
Subcontractor vetting, onboarding, and execution to ensure national customer service coverage
Ensure compliance with all customer profile requirements
Assist with preparing desk procedures for program/platform training

Reporting

Create template reports for customer payment and billing
Prepare annual sales revenue reports for customer spending
National Accounts specific monthly reporting to Accounting Department
Revenue growth and analysis reports
Monthly cost accruals for accurate P&L analysis
Annual franchise review of revenue generated from National Accounts to franchise network
Annual NA account reporting for P&L

National account specific duties:

Work with Accounting team to develop processes to ensure proper program integration and accounting accuracy
Use customer invoicing platforms for invoice submissions
Ariba
Coupa
Corrigo Pro
ServiceChannel
Excel formatted mass uploads templates
RBC
National Account expense reconciliations
Ensure vendor invoice submissions align with proper supporting documentation for payment processing
Working to ensure that national accounts receivables are less than 10% over 30 days
Work with customers to get their account reinstated if suspended
Help franchisees with reconciliations of their national accounting when there are discrepancies
Monthly communication reminders for vendor invoice submissions that are outstanding
Administrative Support for RFP as needed.

What you will bring:

Strong communication skills both written and verbal
Highly organized with attention to detail
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable, and able to work effectively in a variety of settings
Team player that fosters teambased learning
Works well independently and in a team environment
Able to multitask juggling projects as well as multiple franchise support sessions
Specific training and knowledge required in:
Ariba
Coupa
Corrigo Pro
Corrigo Enterprise
ServiceChannel
Advanced MS Office, especially in Excel, Word, PowerPoint and Publisher

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries.

Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year.

ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.

5B in system-wide sales: ServiceMaster