Complaint Handling Specialist - Mississauga, Canada - Sonova

Sonova
Sonova
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

for the following position:
Complaint Handling Specialist
Overview:As a Complaint Handling Specialist, you will be responsible for processing complaints in timely manner in accordance with the established complaint handling process and with applicable laws and regulations


What you'll do:

***- Ensure timely processing of complaints (Canada and Global).

  • Record and evaluate complaint submissions.
  • Support complaint investigations, and prepare complaint risk assessment if required
  • Interact with global and/or local crossfunctional team members (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing and R&D) in complaint analysis.
  • Communicate with health care providers (HCP), HCP staff and/or patient to acquire relevant complaint information.
  • Coordinate with other departments to provide complaint data reports as needed.
  • Receive returned goods and send it to engineering for analysis when needed.
  • Review and close complaint files.

What you bring to the team:

  • Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines.
  • 03 years of experience in medical device industry or complaint specialist is an asset.
  • Strong problemsolving methodologies and tools, focuses on root cause analysis, and shows orientation towards problem prevention.
  • Technical writing expertise
  • Analytical and conceptual thinking
  • Proficient in English. Familiarity with additional languages (French, German, Spanish) an asset.

What makes us a great place to work for:

  • Exciting and challenging work environment
  • Collaborative culture
  • Opportunities for continuous selfimprovement
  • Opportunities for flexible hybrid model work environment
  • A company that values diversity and inclusion
  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
  • Mentorship program and career development plans
  • We change lives through our products and services help us make a difference
  • Sonova Canada has been recognized by HRD Canada as one of
-
Best Places to Work 2023.
  • Take a look at how you can Create Sense with us
  • Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from youSonova is an equal opportunity employer.
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