Passenger Assistant Agent - Saint-Laurent, Canada - SAMSIC Assistance Canada Inc

SAMSIC Assistance Canada Inc

Verified Company

Saint-Laurent, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Specific Responsibilities of the Position:

Departing Flights: As assigned by dispatch, assists and transports departing passengers requiring wheelchair assistance from collection point via security and (USA customs as required) to their assigned gate. When notified by the airline agent to board, transport as required the passengers to their assigned seat.
Arriving Flights: As assigned by dispatch, assists and transports arriving passengers requiring wheelchair assistance from their assigned aircraft seat (if necessary) to the arrival hall (via Canada customs as required)
Assists special needs passengers to collect their baggage and transport to the meet and greet lobby area
Read appropriate passenger documentation to identify passenger, specific flight information, verify airport monitor to determine correct gate assignment
Safely lifts special needs passengers up/down stairs, seats of aircraft and in /out of wheelchairs
Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage
Greets passengers in a friendly and courteous manner
Communicates and or receives instructions to/from airline gate agent for passengers with special needs
Gather wheelchairs not in use and returns them to the wheelchair staging area
Provide end of shift report to Dispatch and or the onduty Supervisor
Promote and enforce good housekeeping practices in the workplace
Ensure wheelchairs and operating equipment are always in working order
Ensure all security requirements are followed and enforced and all security and safety checks are completed
Other duties as assigned