Assistant Service Manager - Nepean, Canada - Star Motors of Ottawa Mercedes-Benz

Star Motors of Ottawa Mercedes-Benz

Verified Company

Nepean, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

The Asst. Service Manager is tasked with ensuring the dealership's service department runs in a customer-friendly, productive, and profitable manner.

This is accomplished by cultivating relationships with customers, optimizing productivity, creating a positive work atmosphere, and managing the department's resources effectively.

The Asst. Service Manager reports directly to the Service Manager and Fixed Operations Manager.

Responsibilities:

Have a "Customer first" and "Fix it right the first time" approach
Do everything in your power to make the customer's service experience as pleasurable as possible.
Address any circumstance or condition that compromises the safety, welfare, or integrity of the dealership or notify dealership management of it.
Educate the service employees how to respond appropriately to misunderstandings and complaints from customers.
Ensure that every service employee approaches every client with courtesy and respect.
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer's problem
Meet or exceed department sales objectives set by management
Review repair orders to ensure the final price matches the quoted price
Inspect every completed vehicle to ensure it is ready to be returned to customer
Know and understand the distributor's warranty policies and procedures
Perform any other duties as assigned by Management

Qualifications_**:
_

Exceptional customer service and communication skills
Valid Driver's License with recent drivers abstract
Able to establish and maintain good working relations with customers and staff by providing courteous, efficient and professional service.
Above average computer knowledge
Strong organizational skills with the ability to work in a fastpaced environment

Job Types:
Full-time, Permanent

Benefits: