Associate Service Desk Technician - Oakville, Canada - Softchoice

Softchoice

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement.

We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

Why You'll Love Softchoice:

At Softchoice, our purpose is to unleash the potential of people and technology._

Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated.

We strive to empower and unleash the potential of
everyone, to ensure that every employee has a path to success.

We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:

The successful Associate Service Desk Technician will support our On-Boarding and Refurbishment process, providing technical assistance and troubleshooting to Softchoice employees and supporting the Service Desk team through essential tasks such as inventory, warehouse management, and ad hoc special projects.

You'll get a great feel for what it's like to work in a busy Service Desk environment supporting Softchoice employees across Canada and the US.

What you'll do:

This position will require travel to our oakville office

Set up and prepare laptops and accessories ready to ship to new as well as existing employees
Provide technology to Softchoice employees as part of our onboarding, refresh, and repair programs.
Basic troubleshooting of computer issues related to software installation, printing, and connecting accessories like printers, Keyboards, Mice, and Monitors.
Followup on outstanding incidents and escalations to ensure timely and effective resolution
Perform changes to user accounts in Active Directory.

What you'll bring to the table:

Improve employee experience through the provision of endpoint devices as prescribed by team supervisor under Onboarding, Refresh and Repair programs
Excellent interpersonal skills
Ability to work in one of our facilities where we provision and ship equipment to employees
Ability to lift laptop computers, monitors and other accessories
Excellent organizational skills
A thirst for technology and an ambitious attitude
A background in:
Understanding of the technology, i.e. how it's used, how to navigate within it
Microsoft Office apps
Microsoft Windows 10/11 basic knowledge.
Diploma in an Information Technology related program and or Computer Systems Technology is an asset
Ability to work onsite in the Oakville office location 3 days or more/week

Some reasons why our employees love working here

Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
Meaningful work that drives professional development.
Ability to enter and grow within the technology industry.
Being part of a winning, high performance team.
Every employee has 2 paid volunteer days per year to give back to a cause of their choice.
We have raised over $3 Million through our staffrun charity Softchoice Cares.
You have the opportunity to take an ownership position here at Softchoice.

Inclusion & Equal opportunity employment:

Softchoice is an equal opportunity employer committed to
Diversity, Inclusion & Belonging.

Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an accommodation? We are ready to help:

Our commitment to your experience:

Prior to commencing employment:

Completion of a satisfactory criminal record check, education verification and reference checks are required for employment.

EoE/M/F/Vet/Disability

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here: