Reg Surveillance Technician-bfd - Etobicoke, Canada - Great Canadian

Great Canadian

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

This position is responsible for maintaining and ensuring Surveillance Video Management systems operate in accordance with functional design specifications through systematic and defined activities/processes, as well as maintenance and support of multiple assigned systems within established performance criteria.

Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Key Accountabilities:

Responsible for overall performance and availability of assigned VMS
System optimization activities including, but not limited to patching, upgrading, and performance

tuning

Analysis, troubleshooting and resolution of system hardware, software and networking issues up to

and including system operating system

Performance of highlevel root cause analysis for service interruptions, resolution of issues and

creation of preventive measures

Develop change requests including implementation, communication, testing and back out plans.
Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and

warranty information on of assigned systems

Monitor, review and administer system health checks and daily backup processes
Establish and maintain IT processes supporting assigned systems
Communicates effectively with all appropriate operational departments
Builds strong working relationships with all operational departments, guests and vendors
Complies with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Maintains technical databases and software
Trains employees on equipment use
Prepares and follows an approved Preventative Maintenance Schedule
Liaises with end users, vendors and technical teams on troubleshooting and issue resolution

activities

Develops and maintains technical documentation to ensure it is current and accurate

Education and Qualification Requirements:

Post-Secondary education in information systems or suitable combination of education and

experience.

Ability to exceed internal and external customer expectations through timely, effective and service

oriented communication.

Microsoft MCSE Server Infrastructure a strong asset
TCP/IP Networking experience a strong asset
Computer literacy in MS Office and MS Windows
Alarm and Security Technician Certification an asset
CCTV/NTSC video signal experience a strong asset
Computer hardware and software troubleshooting experience an asset
Knowledge of AutoCad an asset
Honeywell, Avigilon, Milestone, Genetec VMS certifications an asset
Valid Class 5 Drivers License

Special Working Conditions:

As a publicly traded company our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner.

Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian's Corporate Ethics & Conduct Manual, and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements:

Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
Adhering to all company and regulatory policies as they relate to functions of the position.