Spa Consultant Reception - Vancouver, Canada - Shangri-La Hotels

Shangri-La Hotels

Verified Company

Vancouver, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in a sequence of new and exciting properties in North America.

Shangri-la Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver's vibrant financial, retail and entertainment district.

Shangri-La Vancouver is also the recipient of the Forbes Five Star rating and AAA's prestigious Five Diamond status, and is one of only four Canadian Hotels to hold the esteemed dual rating.

Are you ready for your next challenge? Are you ready to be part of the best in the city? Are you Shangri-La?

Job Requirements

Welcome and greet guests and provide information about the facilities, services and promotions
Providing a positive first and last impression of our spa guests
Complete opening or closing duties for CHI the Spa.

Spa administration will include:

preparation of treatment schedules, confirmation of guest appointments, managing a cash float, settling daily accounts, processing retail sales, etc.

Manage guest records including recording important guest information such as special occasions, requests, injuries and allergies, as required
Complete the initial spa consultation, Informing guests of Spa facilities available for access before and after their treatment as well as communicating cancellation policy to guests
Successfully promote and sell all available services, products and therapies
Monitor and control all stock, maintain par levels, re-ordering supplies on a regular basis, as required
Ensure the Spa lounge and lobby area is maintained to impeccable standards of cleanliness, safety and hygiene
Communicate any pertinent information to Colleagues and Management, as required
Interact with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests
Maintain excellent knowledge of all treatments and products provided in the spa
Inform the security department of any matter or incident which may be detrimental to guests or Colleagues
Ensure compliance to all hotel policies, programs and core practices
Undertake other ad hoc related responsibilities, as required

APPLICATION INSTRUCTIONS
We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.