Customer Success Agent - Regina, Canada - StoreToDoor
Description
Job Title:
Customer Success Agent - StoreToDoor Technologies Inc.
Location:
Regina, Saskatchewan
Position:
Full-time
Who We Are:
StoreToDoor specializes in delivery efficiency and simplicity which allows us to enhance the delivery experience of each retailer and their customers.
What We Are Looking For:
We are looking for a self-motivated and personable Customer Success Agent.
This individual will be responsible for operating CRM software and maintaining current client relationships as well as interact with various divisions within the organization.
What you can expect:
- Work in a fastpaced environment as part of a dynamic, rapidly growing tech startup
- Develop professional internal and external relationships with other people who are passionate about what they do every day.
- Connect with a rapidly growing and passionate group in an open, collaborative, and fun environment.
Responsibilities:
Included but not limited to:
- Provide outstanding customer service while overseeing all aspects of customer success and satisfaction
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Gather and analyze information in a timely manner
- Responsible for developing customer relationships that promote retention and loyalty
- Collaborate and build relationships with other areas of our organization
Requirements:
- Team player and good relationship building skills
- Strong written and verbal communication skills
- Problem solving and trouble shooting skills
- Selfmotivated and able to demonstrate a positive outlook
- Enthusiastic professional with focus on customer success
Job Types:
Full-time, Permanent
Pay Range:
$18-$22/hour determined by experience
Schedule:
- 8 hour shift which may include possible evenings and weekends
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- CRM software (Zendesk) is considered an asset
Work remotely:
- Initial training on site with possible remote working
Job Types:
Full-time, Permanent
Salary:
$18.00-$22.00 per hour
Additional pay:
- Overtime pay
Schedule:
- 8 hour shift
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
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