Alumni and Donor Services Representative - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:08/04/2023

Req ID: 33271

Faculty/Division:
VP - Division of University Advancement

Department:
Advancement Services

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University's academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University's vision for growth and innovation.

We are focus on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions and creating an organization and culture that fosters diversity and inclusiveness.

Your opportunity:

Advancement Services at DUA is responsible for finance and administration, facilities and space management, knowledge management, human resources,alumni and donor services and information management.

With the breadth of services we deliver, our team is comprised of individuals with a broad range of knowledge and experience.

We hire outstanding people from a variety of backgrounds and currently seek an Alumni Donor Services Representative to join our diverse group of talent.

correspondence pertaining to donor services, drafts and revises process documents for reference and training, as well as deliver training to DUA and divisional colleagues in ARBOR interpretation, reporting, processes and guidelines.

The incumbent provides administrative support to the Corporate Matching Gift program, including initiating matching gifts with corporations, corresponds with donors, tracks both donors' and corporations' matching gifts, and keeps detailed records of donors and employers participating in the Corporate Matching Gift program.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Resolving issues within the scope of the role and escalating problems as required
Liaising with various stakeholders to foster collaboration
Updating and maintaining records
Tracking and monitoring donations received against donations pledged
Verifying the accuracy and completeness of information
Generating reports
Serving as a resource to others by providing (nonsupervisory) administrative guidance

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum three (3) years relevant experience in administration.
Experience in financial procedures, biographic data and processes with respect tocharitable donations.
Prior customer service experience in a professional setting.
High level of computer aptitude and accuracy to include MS Word, Excel, Adobe Acrobat,internet, and ARBOR required.
Knowledge of Blackbaud or equivalent donations management software familiarity.
Knowledge of CRA guidelines and federal and provincialprivacy legislation.
Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where an emphasis on the confidentiality of the information used in the performance of these duties is essential.
Ability to pay meticulous attention to detail and accuracy of information.
Strong communication skills and ability to demonstrate professionalism and tactfulness.

Assets (Nonessential):

General administrative accounting background preferred.
Familiarity with the University's policies, structure and systems an asset.
Knowledge of Sharepoint an asset.

To be successful in this role you will be:

Approachable
Courteous
Diplomatic
Multitasker
Tactful
Team player

Closing Date: 08/15/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Administrative / Managerial

Recruiter:
Fiona Chan

**Lived Experience Statement