Street Survivors Case Manager-enhancement Follow-up - Toronto, Canada - The Neighbourhood Group

The Neighbourhood Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House

JOB OPPORTUNITY Job# TNG

POSITION TITLE:

Street Survivors Case Manager-Enhancement Follow-up Project

DEPARTMENT:
Urban Health and Homelessness Services
STATUS:Contract Full-time, CUPE 7797

# HRS / WEEK:35
CONTRACT DATES:ASAP till July 31, 2024 or the return of the incumbent

REPORT TO:
Supervisor, Enhanced Follow-Up Supports
HOURLY RATE:$30.34

POSTING DATE:
August 17, 2023
INTERNAL CLOSING DATE:August 23, 2023

GENERAL DESCRIPTION:
The Street Survivors Case Manager is part of Urban Health and Homelessness Services
(UHHS) and is responsible for providing specialized enhanced follow-up supports to seniors exiting homelessness.

Working from a trauma informed, client centered, harm reduction approach, case managers provide one-to-one supports, home visits and telephone contact to assist participants in identifying and achieving self determined goals.

Working closely with participants and external service providers, the case manager liaises with and coordinates access to services that assist with housing stabilization and community integration.

This position reports to Supervisor,
Enhanced Follow-Up Supports and is part of
CUPE Local 7797.

MAJOR DUTIES:

Responsible for completing detailed assessments, coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social support
Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments
Responsible for maintaining accurate and appropriate documentation. Reporting relevant statistics and draft reports as needed
Advocate for participants, provides crisis intervention and conflict mediation supports
Provide support to high need complex clients with physical, mental health and/or substance use issues, and/or cognitive challenges
Work from Harm Reduction, Trauma Informed, Client Centered, Housing First and Eviction Prevention frameworks that support participant's wellbeing, quality of life and community connections
Available for oncall duties as require
Maintain client confidentiality, follow emergency procedures and protocols and adhere to TNG policies and procedures
Performs other related tasks and duties as required

REQUIREMENTS & QUALIFICATIONS

Degree in Social Work with 2 years' experience in human services preferably as a case manager or equivalent combination of education and experience in direct social services and developing case plans
Minimum 2 years of direct client services working with individuals living with mental health, substance use issues, histories of trauma and homelessness
Experiences in completing assessments, developing case plans and providing referrals for adults from diverse ethno

- racial communities and with complex needs

Demonstrate knowledge and skills in crisis intervention and prevention, conflict resolution and negotiation skills
Experience, alignment and commitment to harm reduction principles and practices
Commitment to antiracism and antioppressive practices
Formal training in substance use and mental health is an asset
Strong commitment and familiar with trauma informed practices
Superior interpersonal, organizational, and written/verbal communication skills and demonstrates sound judgement in decisionmaking
Ability to work effectively independently and collaboratively in community to deliver best services and results that support client goals and housing stability
Ability and willingness to travel and visit clients in locations across Toronto
Preparedness to experience occasional exposure to unsanitary conditions and contagious disease, second hand smoke and pets
Understanding of relevant legislations that impacts clients and their housing (the Residential Tenancy Act, PHIPA,

Human Rights Code and other relevant legislation)

Salary:
$30.34 per hour

Benefits:

Dental care
Paid time off

Application question(s):

Do you have a Degree in Social Work with 2 years' experience in human services preferably as a case manager or equivalent combination of education and experience in direct social services and developing case plans?

Experience:

- working with traumatized invdividuals: 2 years (preferred)

Work Location:
In person