Service Advisor/service Writer - Abbotsford, Canada - Magnum Trailer and Equipment

Magnum Trailer and Equipment

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor/Service Writer
We are looking for a Service Advisor/Service writer to join our growing team. You will be working with a team of amazing people servicing the Transportation Industry. Come kick-start your career with us today

Things you will do:

Provide topnotch, high quality customer service to all Magnum customers (internal and external)
Ability to effectively analyze and respond to customer inquiries in a timely fashion
Document customer concerns accurately and effectively relay all details to maintenance
Escalate issues that are outside of the standard scope of work as required
Ability to analyze mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
Conduct parts research, identification and order activities for internal and external customers
Perform warehouse activities in support of internal and external customers
Ability to prioritize workload and multitask as required in a fastpaced work environment
Generate and prepare required documentation for maintenance work to be performed
Assist with the retrieval of parts required to perform services as required for the maintenance team
Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
Monitor and respond to activities at the service counter including customer contact and parts
Responsible for accepting and managing customer payments for services performed
Project a professional image that positively represents the Company to internal and external customers
Perform other duties as required

What you have:

Grade 12 or equivalent

years' experience in service / parts environment

Parts knowledge of transportation industry an asset
Customer service experience required
Mechanical aptitude asset
Knowledge of equipment maintenance and equipment components & parts
Proficient with computers & the Microsoft Office Suite
Ability to communicate both verbal & written in the English language
Ability to read & write and comprehend simple instructions, short correspondence and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
Effective problem-solving skills and strong logic
Strong organizational and time management skills including the ability to prioritize multiple tasks
Excellent verbal and written communication skills
Professional demeanor and superior customer service skills

Who are you?

You are a team player who shares in our core values
You always put safety first for yourself and your coworkers
You show up each day with a positive attitude & outlook
You are mechanically inclined and are committed to producing top notch quality
You are organized and stay on track to get the job done right and on time
You can communicate and write in the English language
You are able to lift up to 50lbs & perform the physical requirements of the role

What's in it for you?

Competitive pay that rewards you fairly for the work that you do
A condensed work week that gives you more time off to chase your hobbies and spend time with family & friends
Shift premiums & opportunities to generate overtime earnings when available
Extended Health Care Benefits for you and your immediate family to enjoy
Matching RSP Benefits
A fun work environment with good people who enjoy what they do
Leadership who cares and puts your safety at the forefront daily

Benefits: